Questions, answered
Common questions about ordering, delivery, business supply and how Raqeem Fresh works.
Where does Raqeem Fresh deliver?
Our delivery area is Narowal city, covering over 100 locations. Send your street or mohalla on WhatsApp at 0304 7773877 and we will confirm we reach you.
How do I place an order?
Two ways. Here on the website: add what you need from the boards, check out with your name, phone and address, and pay the rider in cash when it arrives. Or message us on WhatsApp at 0304 7773877 with your list; we tell you the day's rate first, then pack and deliver. You can also call the same number.
Can I order on WhatsApp?
Yes. Message 0304 7773877 with your list and we reply with the day's rate before anything is packed.
Do I need an account?
Only to order on the website. It keeps your delivery address and turns what you have bought before into a list you can put in your basket in one press. Ordering on WhatsApp needs no account.
Do you supply restaurants and businesses?
Yes. We supply restaurants, hotels, canteens, caterers and shops on a regular agreed schedule. Message us on WhatsApp at 0304 7773877 to set it up.
How do I know today's availability?
Every board with a rate today is on sale today. For anything without one, ask on WhatsApp at 0304 7773877 and we tell you what is available that day and its rate.
Does Raqeem Fresh sell fruits as well?
Yes. We deliver fresh vegetables, fruits and herbs. Send your list on WhatsApp at 0304 7773877 and we will confirm what is available that day.
Which areas of Narowal do you cover?
We deliver right across Narowal city. Share your location on WhatsApp at 0304 7773877 and we will confirm your street straight away.
What does delivery cost?
Any delivery charge depends on your area, and we tell you what it is on WhatsApp before your order is packed. No surprises at the door.
When will my order arrive?
Most orders inside Narowal city go out within the hour. When you order on WhatsApp at 0304 7773877 we agree a time with you that works for that day.
How fast is delivery?
We aim to reach you within the hour anywhere in Narowal city. How long it actually takes depends on your area and how busy that morning is, and we tell you the time when we confirm your order on WhatsApp at 0304 7773877.
Is there a minimum order?
There is no set minimum. Send your list on WhatsApp at 0304 7773877 and we confirm the day's rate and any delivery charge together with your order.
How do I check if you reach my street?
Our delivery area is Narowal city. Send your street or neighbourhood name on WhatsApp at 0304 7773877, or share your location pin, and we will confirm we reach you.
What kinds of businesses do you supply?
Restaurants, hotels, canteens, caterers and shops. If you buy vegetables, fruits or herbs regularly, we can supply you on an agreed schedule.
How does regular supply work?
We agree a schedule with you on WhatsApp at 0304 7773877, then deliver on those days. Each day's rate follows the mandi and is shared with you before your order is packed.
Can my quantities change week to week?
Yes. Send us your updated list on WhatsApp before your delivery and we pack to the new quantities. Your schedule stays the same.
How is pricing agreed for business orders?
Rates follow the local mandi each day. We share the day's rate with you on WhatsApp before your order is packed, so you always know the price first.
Do you deliver across all of Narowal?
Our delivery area is Narowal city. Share your location on WhatsApp at 0304 7773877 and we will confirm your street straight away.
Does your rate follow the Narowal mandi?
Yes. Our daily rate follows the local mandi. Ask on WhatsApp at 0304 7773877 and we tell you the day's rate before your order is packed.
Can shops and restaurants in Narowal order too?
Yes. We supply shops, restaurants, hotels, canteens and caterers in Narowal on a regular agreed schedule. Message 0304 7773877 on WhatsApp to arrange it.
Can I order in Urdu?
Of course. Write your list in Urdu on WhatsApp at 0304 7773877, or send a voice message if that is easier. You can also just call us.
How is payment handled?
Orders placed on this website are paid in cash to the rider when they arrive. For WhatsApp orders we tell you the day's rate first, then agree how you will pay.
Where do the rates on the boards come from?
From the Narowal mandi. They are set each morning and can change from one day to the next, so a board shows today's rate once it has been set. Your basket always shows the current rate before you order, and tells you if one has moved. For anything without a rate, ask on WhatsApp at 0304 7773877.
How do I pay for an order placed here?
In cash, to the rider, when your order arrives. Nothing is paid online. The delivery charge is confirmed with your order.
How do I know what is fresh today?
Message 0304 7773877 and ask. We tell you what is good and fresh that day, along with the day's rate, before you order.
How do I tell you the quantities I need?
Here, press + on a board and adjust the amount, choose it on the item's own page, or paste your whole list under "Have a list?". On WhatsApp, write your list the way you would say it at a stall, for example one kilo of tomatoes and half a kilo of green chillies, and we confirm it with the day's rate before packing.